Take a deep dive into TouchPoint Agent training for our Cloud Contact Center, CCaaS (CCSP). This training is designed for both new and experienced agents who would like to better understand TouchPoint. Learn step by step how to get started with TouchPoint Agent on our Cloud Contact Center using just your web browser. From best practices for handling interactions, both phone and multimedia, to dealing with callbacks, wrap ups and supervisor assistance, this training will leave your agents prepared to jump right in.
You're guaranteed to pick up on some tips and tricks that you can apply to your contact center immediately!
Topics Covered In This Training:
SUPERVISORS
TEAM LEADERS
ADMINISTRATORS
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
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