Overview Of The Training

Have you ever wondered why service level is such a big deal? Did you ever wonder if you're calculating them properly? Did you know that there a few simple configuration options that can improve and accurately measure your service levels?

 In this webinar we will talk through best practices in configuring and measuring your service level across your different queues.

You're guaranteed to pick up on some tips and tricks that you can apply to your contact center immediately!

Topics Covered In This Training:

   Minimum Abandon Time - What's Considered a "Good" Abandon? - Calculation Types- Service Level Variables

Who Can Benefit From This Training?

SUPERVISORS

CONTACT CENTER MANAGERS

ADMINISTRATORS

This Training Starts In

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About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

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