In this Cloud Contact Center Supervisor training, we'll discuss best practices in monitoring your agents for quality control and coaching as well as walking you through our Real-Time Reports in order to view real-time metrics configured based on your needs.
What happens if you need to communicate with all of your agents or if they need to communicate with you? We'll discuss using our Broadcast feature to send out a message to multiple agents or the Supervisor Assistance tool to chat one on one with them.
You're guaranteed to pick up on some tips and tricks that you can apply to your contact center immediately!
Topics Covered In This Training:
SUPERVISORS
TEAM LEADERS
ADMINISTRATORS
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com
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