FREE WEBINAR TRAINING

CC Deep Dive Virtual Training

For REMOTE MANAGEMENT


WATCH RECORDED TRAINING

Dane Smith - Enghouse Interactive, Education & Training Manager

Who Is This Training Meant For?


  • Contact Center Managers
  • Supervisors
  • Team Leaders
  • Administrators

Overview Of The Training


This 2-part webinar focuses on how to best serve your callers while operating a Contact Center remotely.

PART I :

REPORTING & TEMPLATES

  • Reports - What reports should you be focusing on?
  • Importing announcements remotely: “how to's” and best practices
  • Using TouchPoint remotely to your benefit
  • Multimedia Templates setup and best practices
  • Snapshot for designing templates

PART II:

CONFIGURATION & SETTINGS

  • Queue settings: Which options should be focused on
  • Agent Login Classes, backup agents and priority settings
  • Setting Alerts
  • Announcements
  • Using and Configuring a Call Block Mode
  • Callbacks configuration
  • Security Settings: Ensuring everyone can see who they should be seeing
WATCH RECORDED TRAINING

WATCH THIS TWO-PART TRAINING AND LEAD YOUR REMOTE TEAM TO SUCCESS TODAY


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About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com