Where do you begin in QMS? In this training we'll walk you through getting up and running with QMS!
We'll start by looking at real-time activity where we discuss the various options including using flag profiles. Next, we'll take a look at the preference options for best practices within QMS. Lastly, we'll explore your reporting options and what the different reports offer.
Get answers to questions such as:
How can I clean up the Real-time Activity table to show information that is important to me?
What are some of the things that I can do with the Recordings Tab?
What metrics do the reports give you?
How should I be using flags?
You're guaranteed to pick up on some tips and tricks that you can apply to your contact center immediately!
Topics Covered In This Training:
Dashboard and Dashboard Personalization
Real-time Activity view and Monitoring
Best Practices for Searching your Recordings
Step by Step Process Flow Finding and Evaluating Interactions
Using Flags
How the Get the Most Out of QMS Reports
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
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