In this 90-minute reporting webinar, discover the main reports you should be utilizing to analyze your queues, agents, and overall system health.
Get answers to questions such as:
How to assign skills to agents and queues?
What's the best practice for adding agents, groups and teams?
Where and how to assign gadgets to agents?
How to create and assign canned phrases and speed dials to your queues?
You're guaranteed to pick up on some tips and tricks that you can apply to your contact center immediately!
What You Will Learn:
Tenant Administration Basics
Understanding Agents, Groups and Teams
Resetting passwords
Creating and assigning wrap up codes
Working with canned phrases
AdminPoint basics
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
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