FREE WEBINAR TRAINING - AVAILABLE ON DEMAND

Enghouse Cloud Contact Center (CCaas/CCSP) -

Understanding Administrator Fundamentals

WATCH RECORDED WEBINAR

This Training Is Meant For


  • Supervisors
  • Team Leaders
  • Administrators

Overview Of The Training

In this 90-minute reporting webinar, discover the main reports you should be utilizing to analyze your queues, agents, and overall system health.

Get answers to questions such as:

How to assign skills to agents and queues?

What's the best practice for adding agents, groups and teams?

Where and how to assign gadgets to agents?

How to create and assign canned phrases and speed dials to your queues?

You're guaranteed to pick up on some tips and tricks that you can apply to your contact center immediately!

What You Will Learn:

Tenant Administration Basics

Understanding Agents, Groups and Teams

 Resetting passwords

Creating and assigning wrap up codes

Working with canned phrases

AdminPoint basics

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About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com