VIRTUAL WEBINAR TRAINING

REMOVING AGENTS WITHOUT LOSING THE METRICS

DATE: SEPTEMBER 1ST | TIME: 1:00 PM EDT | DURATION: 30 MINUTES

SAVE YOUR SPOT NOW

Overview Of The Training

What do you do when your agents have left the call center? Do you delete them? Do you rename them? This webinar will show you the best practices for dealing with that situation. Deleting agents immediately after they have left may cause you issues with your metrics and reporting. We will walk you through the best practices of dealing with this common issue.

You're guaranteed to pick up on some tips and tricks that you can apply to your contact center immediately!

Topics Covered In This Training:

  • What happens if you just delete agents who have left the organization?
  • What are the best practices?
  • How to add new agents properly?
  • Keeping inactive agent metrics without seeing them in TouchPoint
  • Steps to take when agents leave the organization including security and reporting

Who Can Benefit From This Training?

SUPERVISORS

TEAM LEADERS

ADMINISTRATORS

This Training Starts In

-
Days
-
Hours
-
Minutes
-
Seconds

Speak To One Of Our Customer Success Managers To Learn More

Simply Provide a Few Details...

And We Will Be in Touch With You Shortly

About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com