VIRTUAL WEBINAR TRAINING

Agent Training:

Cloud Contact Center - Enghouse CCaaS/CCSP

DATE: NOVEMBER 16 | TIME: 1:00 PM EDT | DURATION: 60 MINUTES

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Overview Of The Training

As more and more organizations move their contact centers to operate remotely, Cloud Contact Center provides the perfect platform in this situation.

We'll cover topics ranging from proper audio configuration settings to requesting remote supervisor assistance in this agent-focused training. Additionally, we'll discuss best practices for answering and creating callbacks, post-call wrapup's, and using the wallboard for better overall visibility.

TOPICS COVERED:

Configuring Audio
Requesting Assistance
Availability Status
Callbacks
Wrap-ups
Wallboard

Who Can Benefit From This Training?

SUPERVISORS

CONTACT CENTER MANAGERS

ADMINISTRATORS

AGENTS

This Training Starts In

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Register For The Webinar Here

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About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com

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