VIRTUAL WEBINAR TRAINING

CC - Scheduling Your 2021 Holidays in Administrator

DATE: DECEMBER 30TH | TIME: 1:00 PM EDT | DURATION: 30 MINUTES

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Overview Of The Training

As we close out the year, it's a great time to start adding and scheduling your 2021 company holidays in Administrator.

We'll go step by step, reviewing the best practices for scheduling your upcoming 2021 holidays and getting them added to your queues. 

Get Answers To Questions Such As:

  •  What is a holiday schedule?
  • Why it's a good idea to schedule holidays?
  • How does the holiday schedule work?
  • Adding a holiday schedule and apply it to your queues.
  • Best Practice to update and maintain your holiday schedule

You're guaranteed to pick up on some tips and tricks that you can apply to your contact center immediately!

Topics Covered In This Training:

  • Holiday Modes
  • Best practices for creating and adjusting holidays
  • How to do holiday's work in CC?
  • Applying different holiday schedules to specific queues

Who Can Benefit From This Training?

SUPERVISORS

ADMINISTRATORS

This Training Starts In

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Register For The Webinar Here

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About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

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