VIRTUAL WEBINAR TRAINING

Monthly Live Q+A - February

Contact Center for SMB (CC) and Call Recording & Quality Management (QMS)

DATE: FEBRUARY 15 | TIME: 1:00 PM EDT | DURATION: 60 MINUTES

SAVE YOUR SPOT NOW

Overview Of The Training

In this reporting webinar, discover the main reports you should be used to analyze your queues, agents, and overall system health.

You're guaranteed to pick up on some tips and tricks that you can apply to your call center reporting immediately!

TOPICS COVERED:

Best Practices
Top Agent Reports
Top Queue Reports
Call Type Analysis

WE'LL ANSWER QUESTIONS SUCH AS:
What metrics should you be looking for in your reports, and what potential adjustments can be made to help reduce wait times and improve the caller experience?
What are the best reports for deciphering your agent's productivity and scheduling?
Want to learn the steps for configuring and scheduling personal reports?
What order should you be playing your options from your auto attendant based on your call volumes?

Who Can Benefit From This Training?

SUPERVISORS

CONTACT CENTER MANAGERS

ADMINISTRATORS

AGENTS

This Training Starts In

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Days
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Hours
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Minutes
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Seconds

Register For The Webinar Here

Save Your Spot Now!

About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com

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