When working with Communications Center (CC) Administrator application one of the hardest things to learn is how to work with Security classes and individual user security. In this webinar we will focus everything security! We will discuss topics such as creating and configuring Security Classes, departmental visibility, troubleshooting, and setting TouchPoint settings for users from Administrator using security to name just a few.
You're guaranteed to pick up on some tips and tricks that you can apply to your contact center immediately!
Topics Covered In This Training:
ADMINISTRATORS
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Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
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